The role will be the business interface for all Aftersales and warranty services and enquiries, working collaboratively with all areas of the business. You will be providing a full range of support services including the ownership and management of all aftersales tickets, which includes the validation of warranty claims, effective cost control, the determination of fault and corrective action. An important part of the role is ensure proactive communication with customers, suppliers and engineers where you will be responsible for accurately recording and logging of notes, site reports and invoices.
Key Responsibilities
- To answer and respond to all calls and emails in a professional and timely manner.
- Proactively work with the customer, suppliers, and any 3rd parties to fully understand and resolve the issues encountered.
- To advise of any issues of concern that may arise such as a pattern of failure on a specific product or component.
- To accurately record all notes, actions against raised tickets, site reports and invoices on the system, ensuring the required actions are followed up on in a timely manner.
The successful candidate will ideally have gained previous expeirence working in a customer service or fault finding position, however this is not essential as full training will be given. It would be beneficial to have expierence in using Microsoft office systems such as Word, Outlook, Excel and Teams. You will need to be a good communicator and have the ability to work as part of a team or on your own along with having good organisational and problem solving skills.
You can find out more information about the role by clicking on the link below to download the job specification for the position.
If you are interested in applying for the role please submit your cv and covering letter via the link below. If you have any difficultly in submitting your application please send these directly through to hr.enquiries@whitecroftlight.com.
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